Solstice - Terms & Conditions
Welcome to Solstice! By using our website and purchasing our products (CDs, vinyl and other merchandise), you agree to these terms.
1. Ordering & Payment
- Ordering: You can place orders through our website. All orders are subject to acceptance by us. We'll confirm acceptance by email.
- Prices: Prices are shown on the website and are in GBP (British Pounds) unless otherwise stated. Prices may change without notice.
- Payment: We accept payment via PayPal and by using of Visa, Mastercard through that payment gateway. Payment is taken when you place your order.
- Order Cancellation: You can cancel your order within 3 days of receiving your goods. Please contact us using our Contact Page to do this.
2. Shipping & Delivery
- Delivery: We ship worldwide from the UK.
- Shipping Costs: Shipping costs are included in the displayed priced.
- Delivery Times: We aim to dispatch orders within 2-5 business days. Delivery times will vary depending on your location.
- Customs & Import Duties (International Orders):
- If you are ordering from outside the UK, your order may be subject to import duties and taxes (including VAT) when it arrives in your country.
- You are responsible for paying these charges.
- The carrier (e.g., postal service, courier) will usually contact you to arrange payment before delivery.
- Solstice is not responsible for any delays or additional costs caused by customs or non-delivery (where carriers return items to us).
- We advise you to check the customs regulations in your country before ordering.
- Risk of Loss: The risk of loss and title for items purchased from Solstice pass to you upon our delivery to the carrier.
3. Returns & Refunds
- Returns: You have the right to return unwanted items within 14 days of receiving them for a full refund. Items must be in their original condition (unopened if sealed). Please contact us using our Contact Page to do this.
- Damaged or Faulty Goods: If your item arrives damaged or is faulty, please contact us within 3 days of receiving it with details and photos. We will arrange a replacement or refund. Please contact us using our Contact Page to do this.
- Return Shipping: You are responsible for the cost of return shipping unless the item is faulty or damaged.
- Refunds: Refunds will be processed within 10 days of receiving the returned item. Refunds will be issued to the original payment method.
4. Product Descriptions
- We try our best to accurately describe our products. However, slight variations in color or appearance may occur.
5. Intellectual Property
- All content on the Solstice website (logos, images, text) is owned by Solstice or its licensors and is protected by copyright laws. You may not use our content without our permission.
6. Limitation of Liability
- Solstice is not liable for any indirect, incidental, or consequential damages arising from your use of our website or purchase of our products. Our total liability is limited to the purchase price of the product.
7. Governing Law
- These terms are governed by the laws of England and Wales.
8. Contact Us
- If you have any questions, please contact us -please contact us using our Contact Page to do this.
9. Changes to These Terms
- We may update these terms from time to time. Any changes will be posted on our website.
Date: May 29 2026